Most businesses run on a mix of spreadsheets, emails, and workarounds. We build custom platforms that replace all of that — so the slow and error-prone becomes fast, reliable, and yours.
Built with the bestEvery tool chosen for performance, reliability, and scale.
Also works with
Eight stages from discovery to ongoing support — each one building on the last.
Step 01
We begin by learning how your business works in practice — your current processes, team responsibilities, data sources, reporting needs, customer touchpoints and operational challenges. This discovery stage helps us understand what the system needs to support before any design or development decisions are made.
Step 02
Using the discovery phase as a foundation, we create an initial platform concept and system blueprint. This may include user journeys, key screens, data flows, automation opportunities and role-based access requirements — making the proposed system visible early so it can be reviewed and discussed before full development begins.
Step 03
Based on the design concept, we prepare a clear proposal defining the full scope of the build, the timeline, and a fixed price. This is the point where the engagement model is confirmed — so both sides know exactly what is being built, by when, and for how much before development begins.
Step 04
We work through the pilot platform with your team and adjust the system based on practical feedback. This stage helps identify missing information, unclear workflows, reporting gaps or usability issues before the system is finalised — shaping the solution through real business input, not assumptions.
Step 05
We connect the platform with the tools, data sources and processes that support your business — databases, forms, CRMs, spreadsheets, email workflows, reporting tools, payment systems or approved third-party platforms. Where appropriate, we also configure automation and custom AI assistants to reduce duplication and improve response times.
Step 06
Before launch, we test and prepare the system for reliable day-to-day use. This includes reviewing user permissions, data handling, access control, workflow logic, system performance and compliance requirements — moving from a working prototype to a stable business tool that can be used with confidence.
Step 07
Getting a system live is only half the work. The other half is making sure your team actually uses it. We plan every rollout with adoption in mind, drawing on change management frameworks to support your team through the transition — not just the software. This can include live walk-through sessions, role-specific guides, custom video tutorials, staged releases and quick-response support during the first weeks of use. Whether your team is five people or fifty, we make sure the platform becomes part of how they work, not something they work around.
Step 08
After launch, we continue to support the system through an ongoing service agreement. This can include technical support, refinements, new features, AI optimisation, staff assistance and ongoing consultation. As the business changes, the platform can continue to adapt with it.
Engagement models
All three engagement models are paired with a Monthly Service Agreement — a separate ongoing investment covering hosting, support, and access to new features as your business grows.
All-in partnership
From $20k+ GST
one-time build investment
The complete platform, delivered upfront. Best for businesses that want everything working from day one with the confidence of a fixed-price build.
Grow as you go
$5k to start+ GST
spread across your build phase
Spread the investment and build momentum over time. You start using — and benefiting from — your platform as it grows each month.
Feature by feature
$5k foundation+ GST
each feature scoped individually
Best for businesses with a specific list of what they need — or those who want full visibility over exactly where every dollar goes.
Not sure which fits? Let's talk it through →
Monthly service agreement
Every platform we build requires a Monthly Platform Agreement — covering the infrastructure, access, support, and ongoing development needed to keep your platform running and improving over time.
Direct access to your Mica team. When something comes up, you reach us — not a help desk, not a ticket queue. You call, message, or email, and you get a rapid response from the people who built your platform.
Feature requests. Small changes handled in a single session are included as part of service. Anything that requires planning or significant development is scoped and quoted before any work begins.
AI & automation usage. A monthly allocation covers normal, expected usage. If your usage grows, we'll flag it proactively and work with you on the right path forward.
Ready to start?
